FAQ
FAQ
1.Do you have any Dealer?
Often the answer is yes. Dealer do their own marketing, sale and maintain. Playground equipment is cheap itself but take so much space and so many design. So no dealer able to keep playgrounds in storage. Playground equipment is not standard product. That is why clients are prefer to take from manufacturer directly.
2.When will I get Quotation?
Even we already marked most items with price online, but a formal price list will still help you do selection and compare. A formal quote will be sent within 24 hours on most days excluding holidays and weekends. Your quote request will be reviewed by a customer service representative, Leave us messages for more!
3.About Theme and Colors
So far we already have 14 different themes for playground, each theme have them own color, which have been test and comparison by our designer many times. If you not chose equipment by theme any colors are fine with us. Just mentioned what you needs.Our designer will take care rest and make sure everything in order.
4.How Do I Pick up my Order?
Cooperation with 2KIDDY, You do not need to worry about pick up. Anywhere in the world we able to make shipping. We export world-wide more than decade. Have good relationship with shipping forwarder. Can clean custom and delivery directly to your location. Help you apply ISF and clean custom.
5.How Can I Pay?
The international freight changes each week, Each port have very different shipping freight. So we do not accept order directly online. We have to check freight first then make contract. You may use wire transfer (bank to bank). Alternative options of payment please call us.
6.When will I get my order?
It is depend on where is your location and which items your order. Usually our product leading time for indoor playground and trampoline is 14-25days, Shipping will take around 25 days to west coast of US, 35 days to east coast of US, 30 days to Europe, 35 days to South America and 15 days to the Middle East. Plus time for apply and clean custom. You can expect have your order totally in 50-70 days.

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